Shipping & Returns

Shipping.
 
-All multi-item orders involving Current Item(s) and Pre-Order Item(s) will be shipped in the same parcel after the pre-order period.
- All available items will be shipped within 48 hours after payment has be verified.
 
 
Customs.
 
We have no control over customs tax imposed by your country. Custom inspection may delay the delivery time.
 
 
Order cancellation.
 
15% restocking fee applies to cancellation of processed orders.
 
 
Returns and exchange.
 
SOLE GEEKY offers a 30-day warranty on electronic items. (less shipping charges*)
All sales are final for non-electronic goods. 
 
Customers are responsible for ordering the correct items. A return or exchange will only be granted if by any chance a mistake was made by us, i.e. shipping the wrong model, item, color, etc. The customer must notify us within 7 days upon receiving the wrong item (model, color, etc) and we must receive the return in no later than 30 days. Initial shipping charges are non-refundable, all other shipping costs will be incurred by the customer.
 
If the customer insists on returning an item for any particular reason, we only accept returns for electronic goods provided that they are unopened with its factory seal. The return shipping charges will be incurred by the buyer, a 15% restocking fee will be applied. Only brand new, unopened items with all included accessories will be accepted. If used items are sent back to us, a refund will not be granted and the customer will be responsible for the shipping cost back to them. Initial shipping charges are non-refundable.
 
*SOLE GEEKY offers a 30-day warranty on electronic items. In the event of a customer claiming that he/she has received a defective or damaged merchandise, the customer must notify us within 7 days upon receiving the claimed defective/damaged item. The merchandise must be received by us in no later than 30 days. Returned merchandise must be shipped back with all included accessories and packaging. Upon receiving the returned merchandise, if we find no problems with the item, the customer will be charged 15% restocking fee and is responsible for the full return shipping cost. Initial shipping charges are non-refundable, all other shipping costs will be incurred by the customer.
 
Please never send anything back before you have contacted us.
 
Absolutely no returns or exchanges will be considered 30 days past the original date of purchase. NO EXCEPTION.